Scooter Warranty

A Scooter 4 U | 3 Year Extended Scooter Warranty

For the first 2 years A Scooter 4 U will come to you to make any repairs or adjustments to your scooter when needed. After the 2nd  year of the warranty, all scooters that are in need of repair or maintenance must be brought to the A Scooter 4 U headquarters in Anaheim, California.

  • The extended warranty is effective from the date the product is purchased by the consumer. 
  • 3 year extended warranty is only available for new mobility scooters. 
  • Pride® will repair or replace any of the following parts found upon examination by an authorized representative or Pride to be defective in material and/or workmanship.
      • Charger Assembly
      • Controller
      •  Hand Control 
      • Recliner Seat Cushions
      • Joystick
      • Metal Seat Framing
      • Electrical Harness
      • Anti-tip Forks
      • Front Riggings
      • Bearings and Bushings
      • Motor/Gearbox Assembly
      • Breaks (electronic function only)
      • Caster Forks
      • Front Rigging Mounting Breaks
  • Product replacement, if deemed necessary is to a single occurrence. 
  • Product replacement after the first 13 months terminates the remainder of the extended warranty but manufacturer warranties are unimpacted and new extended warranty may be available for the replacement. 

Procedure for Requesting Service 

  • The consumer will contact his or her provider indicating that service is required. 
  • Providers can call tech support to request service.
  • The form can be emailed to fstjobs@pridemobility.com or faxed to 866-888-2101. Consumers can also call the Consumer Call Center to request service at 800-800-4258 or email info@pridemobility.com.

All Required Information Must Be Completed To Ensure Prompt Service

  • Model and serial number for the product
  • Date of purchase
  • Consumer's name, address, and phone number. 
  • Contact information if different from the consumer.
  • A detailed description of the problem. 
  • The consumer must discontinue use of the product immediately upon discovery of the problem. 
  • Technical service will enter all information and request dispatch of a field service technician. 
  • The closest technician will be contacted and given a work order to complete the repairs. 
  • Feild service jobs are typically set up in 24-48 hours of the initial request. 
  • The consumer is contacted within 24 hours of the job being set up to advise them who will be calling to set up an appointment. 
  • If there is no technician in teh area, one will be recruited. Recruiting can take up to 5-7 days depending on the geographical location. 
  • The consumer is contacted when job is in recruiting and advised of the delay. 
  • Parts are shipped to the technician from the closest DC with inventory of the parts. 
  • Upon receipt of the parts, the field service technician makes contact with the consumer and sets up an appointment on a day and time that is mutually agreed upon. 
  • When the service work is completed, the consumer signs the work order acknowledging that the repair has been completed to his/her satisfaction. 

What's Not Covered Under Our 3 Year Extended Warranty? 

  • Any damage that is the result of misuse or abuse as outlined in the product owner's manual. 
  • Instructional use of the product.
  • Programming to meet a consumer's needs. 
  • Adjustments or fittings to meet a consumer's needs. 
  • Regular wear and tear items, for example: tired, buttons, soiled fabric.
  • Routine maintenance. 
  • Shipping damage/mishandling.
  • Product setup/un-boxing/re-boxing.
  • Reconditioned product. 
  •  Batteries